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smarte Software - Made in Germany?
All software tools are developed, programmed and also constantly optimized in Germany. Behind the portal smarte-Software is 100% a German company.
Private or commercial use allowed?
Our tools are developed for private and commercial environments and can also be used there according to the license agreements. For high transparency, we provide a detailed license description for each product.
Free of charge or as shareware?
We offer free as well as paid products. Our free tools are identified as "FREE" and our paid ones as "PRO" variant.
How can I purchase a PRO version actually?
To purchase a PRO version, you can currently use our "Offer" button. Here you will receive an individual and customized offer. Which you can confirm or decline.
A fair price-performance ratio is our priority.
Your contact details will be used exclusively for the preparation of the offer and for any queries in this regard.
A fair price-performance ratio is our priority.
Your contact details will be used exclusively for the preparation of the offer and for any queries in this regard.
What forms of payment are available?
Since we distribute digital goods, only prepayment is available. Generally, we accept bank transfers. Other payment methods may be available upon request. You'll receive an official invoice document for your payment.
I have lost the license key, what can I do?
Our license keys are personalized.
If you have lost your license key, you can have it sent to you automatically. To do this, enter the email address that you used when placing your order. Your license key(s) will then be sent to you automatically by e-mail. Please also check your spam folder if necessary. License key request
If you have lost your license key, you can have it sent to you automatically. To do this, enter the email address that you used when placing your order. Your license key(s) will then be sent to you automatically by e-mail. Please also check your spam folder if necessary. License key request
Returning downloads?
A return of downloads and activated license keys is not possible.
Downloads as well as license keys are digital content, which are excluded from revocation and thus from the return.
Before the download as well as before the license activation you will be informed about this and waive your right of withdrawal explicitly with the activation of the checkbox:
"Consent digital content".
see also AGB & right of withdrawal
Downloads as well as license keys are digital content, which are excluded from revocation and thus from the return.
Before the download as well as before the license activation you will be informed about this and waive your right of withdrawal explicitly with the activation of the checkbox:
"Consent digital content".
see also AGB & right of withdrawal
I have discovered a software error.
Have you discovered a software problem or bug? Please share your findings with us to improve the products and keep you and other customers satisfied. You can report bugs on a dedicated page or by e-mail.
How can i get support?
Do you need support or help with our products? Please contact us by email or via our contact form, which is available 24/7 for you. We'll answer as soon as possible during our standard business hours.
Can I sell or distribute the software?
Generally, we do not allow this without appropriate written agreements. However, if you are interested in a cooperation, you are welcome to contact us with your offer or proposal.
Which contract language is used?
The contract language as well as all relevant documents are issued in German. German law shall apply exclusively. Multilingual versions are provided for information purposes only and the German version is authoritative.
Why is my license key not accepted directly after purchase?
You have recently purchased one of our PRO software tools and the product activation via license key does not work directly. Please note that you have purchased a digital content, here the cancellation conditions for consumers explained in our T&Cs apply. Within the withdrawal period, special conditions apply and we need appropriate consents from you. If we do not have these consents, a license key received cannot be redeemed immediately. To be able to use the license key during the revocation period, consent is required in our download portal. As soon as you have given your consent, the license key and thus the activation of your software product can be carried out. Further information can be found in our terms and conditions, as well as before your consent in our download portal.
You are not a consumer in the sense of §13 BGB? We ask you to also perform this activation step in order to be able to use the software directly, as we currently make no distinction system-technically.
You are not a consumer in the sense of §13 BGB? We ask you to also perform this activation step in order to be able to use the software directly, as we currently make no distinction system-technically.
Install National Instrument driver or dll file?
You want to use our communication software with a GPIB/IEEE adapter? To use the GPIB/IEEE interface, you need to install the necessary *dll files as well as drivers. Please download from the National Instrument NI-488.2 support page* the latest NI driver (v20.0 +) and install it. After successful installation you will find the required *dll files (NationalInstruments.NI4882.dll) in the NI directory. Copy these files into the main directory where our software is located as .exe. After a restart the GPIB interface should be available in our software.
*Other product and company names mentioned herein are trademarks or trade names of their respective companies.
Link Note: This link refers to an external third party website.
*Other product and company names mentioned herein are trademarks or trade names of their respective companies.
Link Note: This link refers to an external third party website.
From which sources can our freeware be downloaded?
Our freeware tools are currently available for download from the following sources:
Our portals:
smarte-Software.de
smarte-Software.com
Third-party portals:
- Heise Group: heise online (c't)
Our portals:
smarte-Software.de
smarte-Software.com
Third-party portals:
- Heise Group: heise online (c't)
